Terms & Conditions
Introduction
These Terms & Conditions apply to all services, programmes, memberships, coaching, digital content and online platforms provided by KOACH Katie.
By purchasing or participating in any KOACH Katie service, programme or membership, you agree to the following terms.
Health & Medical Disclaimer
KOACH Katie provides education, coaching, movement, nutrition and wellbeing support designed to support women through hormonal change and improve overall wellbeing.
All content, guidance and support provided is for educational and informational purposes only and is not intended to replace medical advice, diagnosis or treatment from a qualified healthcare professional.
Clients are responsible for consulting with their GP or healthcare provider before beginning any exercise, nutrition or supplement programme, particularly where medical conditions, injuries, pregnancy, medications or hormone-related conditions are present.
Participation in any programme is entirely at your own risk.
KOACH Katie does not guarantee specific physical, emotional or medical results.
Coaching & Programme Expectations
All coaching and support provided by KOACH Katie is designed to guide, educate and support clients throughout their journey.
Results will vary from person to person depending on lifestyle, consistency, health history, personal circumstances and implementation.
Clients are responsible for:
providing accurate health and lifestyle information
informing KOACH Katie of any changes to their health, medications or circumstances
engaging with programme materials and check-ins
taking personal responsibility for their own wellbeing and decisions
Weekly check-ins and communication are the responsibility of the client. Where check-ins are not submitted, coaching support may be limited that week.
Membership & Digital Content Access
Access to online programmes, memberships and digital content is provided for the sole use of the registered client.
Content must not be copied, reproduced, distributed, shared, downloaded for resale or used for commercial purposes.
This includes:
training plans
nutrition plans
videos
educational resources
downloads
portal content
group materials
email content
Access to membership areas and programme content is provided for the duration stated at purchase unless otherwise agreed.
KOACH Katie reserves the right to remove access where misuse, unauthorised sharing or inappropriate behaviour occurs.
Payments & Refunds
All programme fees, memberships and digital products must be paid in full or via the agreed payment plan prior to access being granted.
Due to the digital nature of online programmes, memberships and downloadable content, payments are non-refundable once access has been provided.
Where payment plans are selected, all instalments remain payable regardless of participation level or programme completion.
KOACH Katie reserves the right to consider exceptional circumstances at its discretion.
Community Guidelines
KOACH Katie aims to create a supportive, respectful and encouraging environment for all members.
Clients participating in WhatsApp groups, online communities, live sessions or group coaching spaces are expected to:
communicate respectfully
maintain confidentiality within the group
avoid inappropriate, abusive or harmful behaviour
respect differing experiences and opinions
KOACH Katie reserves the right to remove any participant from community spaces where behaviour is considered inappropriate or disruptive.
Intellectual Property
All content created by KOACH Katie remains the intellectual property of KOACH Katie unless otherwise stated.
Clients may not copy, distribute, reproduce, modify or commercially use any materials without prior written permission.
Small snippets shared on social media for personal progress updates are permitted where KOACH Katie is credited appropriately.
Limitation of Liability
Participation in exercise, nutrition and wellbeing programmes carries inherent risks.
By participating in any KOACH Katie service, clients acknowledge they do so voluntarily and accept full responsibility for their own health, wellbeing and decisions.
KOACH Katie shall not be held liable for:
injuries
health complications
allergic reactions
loss of income
emotional distress
indirect or consequential loss arising from participation in programmes or use of content
Privacy & Data Protection
Client information is handled in accordance with the KOACH Katie Privacy Policy.
Personal information submitted through forms, memberships, purchases or coaching communications will be stored securely and used only for legitimate business and coaching purposes.
Changes To Services
KOACH Katie reserves the right to update, modify or improve programmes, services, content or memberships at any time in order to improve the client experience and business operations.
Contact
For any questions relating to these Terms & Conditions, please contact: